It’s shocking to us that no one would know who Gabourey Sidibe is — she’s one of Hollywoods biggest stars!

But apparently, in a recent essay for Lenny Letter, the actress reflects on a time she was racially profiled while shopping at Chanel. The company later issued an apology.

Gabourey spoke about a time she went to a Chanel store near her place in Chicago to pick up some glasses, when the saleswoman told her they didn’t have glasses despite them being displayed at the window. The saleswoman instead directed her to a discount frame dealer across the street.

“I’d love to pretend she was being polite, and I’m sure she would love to pretend she was polite, but she was actually condescending,” she wrote. “Explaining to me how exactly I should get across the street and out of her sight line, as if I were in kindergarten. I was trying to purchase glasses, and she was trying to get the interaction with me over as soon as possible. Just to be sure of what was happening, I made her tell me to leave, in her pretend-polite way, three times.”

She continued: “I knew what she was doing. She had decided after a single look at me that I wasn’t there to spend any money. Even though I was carrying a Chanel bag, she decided I wasn’t a Chanel customer and so, not worth her time and energy.”

Chanel quickly released an apology, stating:

“Chanel expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in this essay. We are sorry that she felt unwelcome and offended. We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that Chanel wishes to provide to our customers. We are strongly committed to provide anyone who comes in our boutiques with the best customer service. We do hope that in the future Ms. Sidibe will choose to come back to a Chanel boutique and experience the real Chanel customer experience.”

Don’t forget to pick up a copy of the Empire star’s debut memoir This Is Just My Face: Try Not to Stare.